iLogger
Call Accounting & Billing

Control & Monitor Telephone expenses is so easy

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Complete call monitoring.

 iLogger is the most advanced solution for telephone traffic control and monitoring, both for single-site and distributed companies, starting with a few dozen phone extensions up to an unlimited number of . extensions and sites Web based, it lets you perform any kind of analysis on outgoing, incoming and internal calls, through pre-set and ready-to-use reports and dashboards that can be customized with filters and groupings. Plus, with built-in alarms, undesired events, such as calls outside business hours or to premium rate phone numbers, automatically trigger an e-mail being sent to your e-mail inbox.

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The ideal solution
for monitoring telephone
traffic for any telephone
.systems

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Integrated and personal.

Integrated with the company
directory to correctly assign calls
and provide
multi-level access

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Powerful and flexible.

Multi site-country-time zonecurrency-
cluster-platform-carrier.
Unlimited number of extensions and
sites managed
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Everything under control

You have complete control of costs
and outgoing, incoming and internal
traffic analyses along with all the
pertinent details: cost centers,
department, etc.

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Fast and reliable.

Based on Microsoft SQL server to
guarantee ultimate security and top
performance even for archives with
millions of calls.

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Complete and proactive.

Dashboard, alarms and dozens of
easy and ready-to-use reports with
e-mail scheduling at the frequency
you want.

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For all PBX.

Compatible with most of the bestselling
systems on the market.
Also ready for telephone
system networks.

-12%, -18%, -30%

Sharing your telephone expenses means saving cold, hard cash

95% of your staff isn’t aware of the Company’s phone tariffs or of their own telephone expenses.
iLogger helps you reduce unnecessary waste. easily and with no complicated controls.
Thanks to call details or periodic reports send automatically via email,
each employee can improve their use, reducing expenses and changing their habits.

Sharing information is a real cultural change that lets all companies save cold, hard chash
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Everything under control via web and e-mail.

iLogger lets you perform any kind of analysis on outgoing, incoming and internal calls, through pre-set and ready- to-use reports and dashboards that can be customized with filters and groupings. All anyone needs is a browser to access their own or the organizations’ calls, depending on their profile. You can also receive statistics via e-mail in PDF or MS
.Excel format, at the desired frequency

A Report for every need

Dozens of reports are ready for use and can be customized with the details you need.

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Avoid nasty phone bill surprises.

With the additional Budget Control module, you can decide in advance how much you want to spend, monitor your budgets in real time to avoid nasty surprises when the phone bill arrives.

BUDGET CONTROL TO SAVE MONEY.
YOU CAN INTELLIGENTLY ASSIGN A BUDGET FOR THE CALLS OF EACH USER, DEPARTMENT AND COST CENTER. YOU CAN RECEIVE NOTICES WHEN THE SPENDING BUDGET IS EXCEEDED

Calculate costs with any phone operator.

You can correctly calculate the cost of calls using several carriers at once.
You can easily manage and customize any per-usage or connection-fee price list, and calculate the cost of your LCR based on complex routing according to time/line/ number/operator code.

Schedule & Automated report generating

You can easily schedule an automated report to generate by (day, month, etc.) Just create how many tasks as you need and logger will automatically generate it and send it to the selected email/users each time.

Uncover abuses and telephone fraud.

iLogger keeps close watch so you can get your work done. With alarm scheduling, any undesired
event automatically results in an alarm being sent to your e-mail.
So, for example, you will be notified in real time if a call is made outside of business hours, if a cost budget is exceeded, and so on.

Business and Personal calls reports

User can identify either r Business calls or Personal calls. And iLogger can generate different reports for each type. Or one reports with sub-cost for each Business & Personal.

MAIN FEATURES

iLogger Call Accounting and Billing

 

 

 

Deployment

Cloud and On premise installation type. Setup package for installation on any virtual machine/
physical server or through ready-to-deploy Virtual Appliance. It is also available in standalone
.mode for specific and small environments

Scalability

Support unlimited number of extensions unlimited number of sites (physical or
virtual). More available as special project                  

Provisioning

Manual or automatic from Microsoft AD, LDAP / OpenLDAP systems and CSV files.                                     

System alarms

Yes, via e-mail and SNMP

 

 

Types of report

Extensions, departments, cost centers, costs, destinations, trends, client matter codes, costs, trunk and device usage, congestion and Erlang. Each report can be customized with specific  filters to show the needed data and info, and exported to pdf and csv. Personal and public reports available, new reports can be loaded. Reports can be customized with company logo.

CDR Retention

Call Accounting retention days is configurable from admin web portal.                                                     

Audit trail

Audit trail file available, to report both iLogger and Budget Control usage and
.exchanged data for each user

Report scheduling options

Each report can be configured to be sent automatically by e-mail to one or more recipients (e.g.: all users or a specific department) at a specific frequency.

Alarms for specific events

You can define alarm notifications to be sent by e-mail to specified addresses based on calls outside business hours, calls to specific numbers (“emergency notification”), most expensive extensions, missed calls and international calls.

Budget management

Yes, requires optional Budget Control app.

 

Tariff management

Already includes up-to-date rates of major telcos in Western Europe and Middle East.                              

Multilevel access

Yes, single user, cost center supervisor, administrator.

 

Advanced functions

CDR re-processing for a specific period if changes are needed to calculated calls. API for custom integration in company intranet/CRM.

Hybrid scenario support

Yes, network of several different PBX models.

 

Protocols and codecs

HTTP(s) for access to web interface Different protocols to get or take CDR based on PBX (FTP, shared folder, etc.).

 

Multi-tenant / shared instance support

Yes, by partitioning visibility to reports per tenant.                                 

 

Multi cluster support

Yes, with non-overlapping dialing plan and same UC System version across the clusters.      

Languages

English, Arabic