MICONTACT CENTER BUSINESS
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.

KEY BENEFITS
DESIGN WITH EASE
INFINITE EXTENSIBILITY
Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.
IMPROVE FIRST CONTACT RESOLUTION
INCREASE PRODUCTIVITY
ALL-IN-ONE SIMPLICITY
Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards.
EFFORTLESS ADMINISTRATION
Enjoy Preconfigured Setups or Full Control
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla pulvinar libero eget enim imperdiet, et finibus tortor tristique. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris dignissim viverra mauris non laoreet.


MICONTACT CENTER BUSINESS FEATURES
- Data-Driven Skills-Based Routing
- Voice, Chat, SMS, Email, FAX, IVR, Chatbots, and 3rd party media
- Self-Service IVR
- Speech Recognition and Text-to-Speech
- Expected wait time and position in queue announcements and web display
- Workflow Designer
- Customizable real-time dashboards
- Standard and custom historical reporting tools
- Omnichannel case management
- Outbound dialing and messaging
- Google CCAI-powered Virtual Agent and Agent Assist
- Scheduled and real-time callbacks
- Agent/Supervisor instant messaging
- Mobile Agent (smartphone) and Supervisor (tablet)
- Silent monitoring / barge-in
- Built-in Call and Screen Recording
- Integrated Quality Monitoring
- Built-in Workforce Scheduling
- Integrated Workforce Management
- Standard & customized CRM integrations via REST APIs and toolkit
- Integrated with MiVoice Business, MiVoice Connect, MiVoice Office 400, MiVoice 5000 and MiCollab UC
DELIVER OMNICHANNEL CUSTOMER EXPERIENCES




DELIVER OMNICHANNEL CUSTOMER EXPERIENCES
POWER YOUR CX WITH AI




